Lancaster Armoury Limited (“LA”)
Terms and Conditions of Sale
(version 3, January 2026)
1. Introduction
Welcome to Lancaster Armoury/Loot the Armoury. By purchasing products, subscribing to our membership, or commissioning bespoke work, you agree to the following Terms & Conditions. These terms are designed to be transparent, fair, and to ensure we can continue producing high‑quality armour and craftwork while operating sustainably and safely.
If you have any questions, please contact us before placing an order.
2. Stock Sales (Non‑Pre‑Order Items)
All stock items available for purchase are in stock at the time of sale and are not pre‑orders.
2.1 Dispatch Timeframe
To allow for workshop scheduling, quality checks, and safe packaging, stock items may take up to 90 days to dispatch unless otherwise stated. By completing your purchase, you agree to this timeframe.
2.2 Delivery Delays
If delays occur due to circumstances outside our control (e.g., supply chain issues, illness, workshop closures), we will notify you as soon as possible. This does not affect your statutory rights.
3. Subscription Membership
Our subscription model provides members with monthly credits, exclusive perks, discounted armour rates, and entry into prize draws.
3.1 Immediate Activation & Cooling‑Off Waiver
By subscribing, you agree that your membership benefits begin immediately.
You therefore waive your 14‑day cooling‑off period, as permitted under UK law for digital or service-based memberships that begin immediately upon request.
3.2 Non‑Refundable Subscription Fees
Subscription payments are non‑refundable.
This is because:
• Credits are issued immediately
• Prize draw entries are allocated
• Discounts and perks become available
• You gain access to member‑only benefits
Once these benefits are activated, the subscription is considered fully utilised for that period.
3.3 Credits
• Credits have no cash value
• Credits are non‑refundable
• Credits cannot be exchanged for money
• Credits expire if not used within the subscription period unless otherwise stated
3.4 Prize Draws
By subscribing, you agree that prize draw entries form part of your monthly benefits.
Participation in a prize draw constitutes full use of that portion of your subscription.
3.5 Shipping of Subscription Products
Subscription items (e.g., monthly loot boxes) are shipped within 14 days of purchase or renewal.
3.6 Cancellation & Pause
You may cancel your subscription at any time with 30 days’ notice.
You may also pause your subscription for one or more months, subject to reasonable limits.
3.7 Renewal Reminders
We will send renewal reminders in accordance with UK subscription regulations.
4. Commissioned Work (Bespoke Armour & Custom Projects)
Commissioning armour is an exciting, collaborative process. To ensure clarity and fairness, all commissions are divided into two distinct stages, each with its own contract and payment structure.
4.1 Stage One — Design, Research & Consultation (70%)
This stage covers:
• Historical and technical research
• Design development
• Sketches, patterns, and digital mock‑ups
• Fittings (in person or remote)
• Project planning and material sourcing
Payment
A 70% non‑refundable fee is required to begin Stage One.
Why It’s Non‑Refundable
This stage is a service contract.
Once work begins, the service has been performed, and under UK law, completed services are not eligible for refunds.
You will receive design materials, research outputs, and any patterns created as part of this stage.
4.2 Stage Two — Manufacture & Materials (30%)
This stage covers:
• Fabrication of the armour
• Shaping, forming, and assembly
• Finishing, polishing, and detailing
• Final adjustments
• Packaging and preparation for delivery
Payment
The remaining 30% is payable upon completion of the physical item.
Cancellation
If you cancel before Stage Two begins:
• You lose the 70% Stage One fee
• You owe nothing further
If you cancel after Stage Two has begun:
• You may be liable for material costs already incurred
• You will not receive a refund of the 70% Stage One fee
Custom-Made Goods
Custom-made items are exempt from the standard 14‑day cooling‑off period.
5. Holiday Breaks & Workshop Closures
We are a small artisan workshop. To maintain quality and avoid burnout, we may take scheduled holiday breaks throughout the year.
5.1 Holiday Clause
During holiday periods:
• Production and dispatch may pause
• Response times may be slower
• Subscription shipments may be delayed
These breaks will be announced in advance and do not constitute a breach of contract.
6. Intellectual Property & Image Rights
6.1 Designs & Patterns
All designs, sketches, patterns, digital files, and research materials created by us remain our intellectual property, unless explicitly transferred in writing.
You receive a licence to use the commissioned item, but not the right to reproduce, manufacture, or distribute the design.
6.2 Photography & Media
We retain the right to:
• Photograph commissioned work
• Use images for marketing, portfolio, and educational purposes
• Display work on social media, our website, or in publications
If you require privacy or embargo (e.g., for a surprise gift or film production), please notify us in advance.
6.3 Client Images
If you provide photos of yourself wearing our work, you grant us permission to use them for promotional purposes unless you opt out.
7. Refunds & Returns
7.1 Stock Items
Refunds are available only where required by UK law (e.g., faulty goods).
Custom-made items are not eligible for return.
7.2 Subscription Fees
Non‑refundable once benefits have been activated.
7.3 Commission Payments
Stage One payments are non‑refundable.
Stage Two payments are only due upon completion.
8. Liability
We are not liable for:
• Delays caused by external factors
• Misuse of armour or equipment
• Damage caused by improper storage or modification
Armour is not certified as protective equipment unless explicitly stated.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
EDGED WEAPONS POLICY: Lancaster Armoury Limited reproduction swords and other edged weapons are only available to persons over the age of 18 years (proof will be required) and that are Museums, Collectors, Martial Arts Specialists, Historical Re-enactors, Stage and show presenters and others who would have a valid reason to buy them. By purchasing from Lancaster Armoury Limited you are agreeing NOT to put a sharp edge on any of our re-enactment weapons.
Goods’ shall mean the articles (e.g. weapons and /or armour) or services (e.g. weapons and / or armour refurbishment) that a customer (the ‘Client’) agrees to buy from LA. LA reserves the right to vary the specification of its Goods from time to time in the interests of safety and authenticity
All prices for Goods are confirmed before taking a deposit. Any quotation and estimated delivery timescales given by LA are valid for a maximum period of 5 business days. LA reserves the right to re-quote for any orders received outside of the quotation validity period. Unless otherwise indicated, all prices quoted exclude delivery and packaging, and shipments will always include appropriate insurance.
If there are delays in the project caused by the customer, additional funds may be required to cover unexpected costs resulting from such delays. We will notify you in writing of any additional amounts due. Such as unable to attend fittings when needed.
In the event of unexpected rises in the cost of materials or overheads during the build window, we reserve the right to adjust the project cost accordingly. A revised estimate will be provided, and any additional costs must be paid within 7 days of invoicing.
If, at any time, we determine that the quoted job is taking longer than initially planned and has become unprofitable, we reserve the right to cancel the job. In this event, we will refund the customer the full amount paid.
All bespoke prices quoted are exclusive of any delivery charges and insurance which shall be charged at cost.
All prices are in Pounds Sterling, and all payments are to be received by us in Pounds Sterling. The client is responsible for paying any exchange rate and cash transfer fees and will be responsible for reimbursing us for any such charges which we incur in this respect.
All orders must be purchased through our designated website – www.lancasterarmoury.co.uk. Larger orders can be discussed and a specialist stage payment product for that order can be assigned.
Legal ownership and title in the Goods shall remain with LA until such time as the final payment due has been received as cleared funds.
Upon notification that Goods have been completed for the Client, full payment must be received within one month (30 days) of such notification otherwise LA reserve the right to forfeit the deposit and any stage payments received. In such an event that final payment has not been received within the time, the order will deem to be abandoned and shall be regarded as cancelled.
If an order placed online through our website of an in stock item you have 14 days upon receipt of the item to cancel it. The item must be returned to us first and you are responsible for shipping it to us safely. If an item arrives damages or shows sign of use we reserve the right to reduce the refund value fairly. We also reserve the right to retain 15% of the total order value as a cancellation fee.
All reasonable efforts will be made to contact the client but if contact details change it is the responsibility of the Client to inform us.
Should the Client wish to make changes to the Goods specification, after accepting a quotation, they need be aware that the viability of the proposed change(s) needs to be discussed with LA and that such changes may incur additional cost and /or result to a change to the targeted completion date. LA reserves the right to decline to accept such proposed changes and to complete the original order. In the event that the Client opts to cancel the order, in such circumstances the deposit is non refundable.
Should the Client wish to postpone the completion of a project (such as a complete armour harness) due to unforeseen circumstances, then LA will work with the Client to determine which part of the order should be completed and which parts of the order can be postponed. As a rule any part of the order already started to be manufactured at the time of such postponement will need to be completed and paid for in full at the value attributed to that part of the order. In the event of a prolonged postponement, LA reserves the right to re-quote for the continuation of the project, or to cancel the order.
Any completion dates advised for orders are estimates only and cannot be guaranteed. The Client needs to be aware that LA will strive to complete an order by the time specified but cannot accept responsibility for delayed completion and or delivery should the delay be caused by circumstances occurring that are beyond its reasonable control. Such circumstances include, but are not restricted to, breakdown of machinery, lack of material availability, accident or sickness. All items are made by hand in methods as traditional as reasonably possible and is supporting a heritage craft. Things do go wrong, they are not easy to fix to uphold the quality our customers deserve.
At the time of ordering Goods which are dependent on other items being made available to the Client by other suppliers (e.g. arming doublets for armour, or medieval style shoes for sabatons, etc.) any delay in their availability can have a knock-on effect on the delivery of your order from LA.
Any material change in the Client’s measurements due to weight gain, or weight loss, can result in extra costs if there is any resultant extra work involved. Please notify us as soon as practicably possible should this occur. The accuracy of any measurements provided by the Client to LA shall be the responsibility of the Client. We strongly recommend that the Client allows LA to take accurate measurements prior to the commencement of an order, and that LA cannot accept responsibility for any fitment problems which subsequently arise where the Client has not been able to visit us for measurement, and where requested, interim and final fittings.
Guarantee: All new Goods manufactured by LA are guaranteed against faulty materials and/or substandard workmanship for a period of twelve months from the delivery date to or collection by the Client. Refurbishments or repairs are guaranteed for three months from the delivery date to or collection by the Client.
Whereas LA makes all reasonable endeavours to ensure its goods are suitable for their intended use (the staged re-enactment of medieval style combat (the ‘Activity’)); the Client should note the following:
· The Client acknowledges and accepts that by the very nature of LA’s Goods and using them for the use for which they are intended carries potential personal risk, as well as potential risk to third parties taking part in the Activity, including the risk of physical injury as well as damage to garments, armour and other weapons and accordingly the Client is personally responsible for ensuring that each participant in the Activity is aware of such risks;
· LA recognises the Client understands the potential risks involved in the use of LA’s Goods and the Client fully accepts liability for that use. LA and its employees cannot accept any liability for injury or damage resulting from the handling, wearing or maintaining of the Goods once LA has supplied them to the Client; . While we make armour to meet Re-enactments and SCA safety standards we sell these pieces for display and costuming use only.
· Liability for damage or physical loss of property of the Client resulting from the failure of its Goods, shall not be excluded by LA provided that LA’s liability shall not exceed the lesser of the cost of repair or replacement of the Goods and the cost of shipping within the UK mainland. Such liability shall be for twelve months from the date of dispatch to the Client, or collection of the Goods by the Client for new orders, or three months in the case of refurbishments or repairs;
· Once the Goods have been supplied to the Client, LA and its employees shall not be liable for the failure of the Goods, or failure resulting from fair ‘wear and tear’, wilful damage, the alternation or modification of the Goods by other than LA, negligence or failure to follow LA’s instructions for the maintenance of the Goods;
· In the event the Client contacts LA concerning the failure of its Goods, the Client shall give LA reasonable opportunity to inspect the Goods which have failed, and if requested by LA, the Client will return the goods to LA’s operating premises (not the Registered Office address) at the Client’s expense, to enable LA to carry out an inspection;
· Except as expressly provided in these conditions, all other warranties or statements, terms and conditions that may be implied by statute, or common law custom of trade, or otherwise are excluded.
These terms and conditions are subject to the Laws of England and Wales, and they are subject to the jurisdiction of the English Courts.
The order between LA and the Client is subject to these terms and conditions.
Our contact details for arms and armour enquiries are:
Matthew Finchen at
Email: matt@lancasterarmoury.co.uk
Tel (+44) 07902026235
Postal: 47 Grove Street, Mansfield Woodhouse, Nottinghamshire, NG19 8BU (operating address)
Lancaster Armoury Limited is a company incorporated in England and Wales (Company Number 10354657) and its registered office address is Churchfield House, 36 Vicar Street, Dudley, West Midland, England, DY2 8RG
Lancaster Armoury Limited is VAT Registered - 460 8348 82